A "Customer" refers to any individual who books our travel services through email, phone, or by completing our online reservation form. By confirming a booking with Travel Calls, the customer enters into a binding agreement under our current Terms and Conditions. To make a reservation, the customer must be at least 18 years old and legally eligible to enter into a contract. The customer is responsible for providing accurate and complete information during the booking process, as well as for all communication with Travel Calls regarding modifications, special requests, or specific instructions related to the service. They are also responsible for ensuring full payment of all applicable charges, including service fees, insurance (if any), and any additional costs related to changes, additions, or cancellations. It is the customer’s duty to keep all travelers informed about the booking details and any subsequent updates. By confirming a reservation, the customer acknowledges that all travelers accept and agree to our General Terms and Conditions.
Travel Calls reserves the right to decline or cancel any booking that does not meet these conditions. All communication regarding bookings must be made through official Travel Calls channels to ensure proper assistance and service delivery.

A "Passenger" is the individual whose name appears on the reservation form and for whom the travel service is booked. While the passenger can also be the customer, this is not always the case. Each passenger is expected to comply with all travel-related requirements and is responsible for carrying valid identification and necessary travel documents. It is important that the information provided for each passenger is accurate to avoid any disruptions during the journey.

Service" (transfer, drive) refers to a vehicle transfer with a driver between the specified start and end points. It may also include arranging additional services on behalf of the customer. Customers can book a service that includes one or multiple transfers.

“Carrier” (or “Partner”) is a service provider from whom the company procures services or activities essential to the overall service. If there is any conflict between the Partner Terms and these General Terms and Conditions, these General Terms shall prevail. All partners are duly registered and hold the required licenses to provide the services.

"Confirmation" is an official document that verifies your reservation and includes all the details provided in the booking form unless specified otherwise. This confirmation is sent to you via email once your booking is successfully processed. It serves as proof of your reservation and contains important information about the service booked. Please review it carefully and keep it for your reference throughout your travel.

We provide digital and telephone mediation services for passenger transport exclusively through The Travel Calls website, which we solely own. The Travel Calls acts solely as an intermediary between the Passenger and the service provider. The Travel Calls does not offer transportation services directly. By making a reservation with us, you acknowledge that your contract for the transport service is exclusively with The Travel Calls, and you have a direct relationship with us, bearing full responsibility for fulfilling the terms of the transport service.

For business purposes, we use the telephone number +91 7408402950 and operate through the website connectotransfers.com, with the email address info@thetravelcalls.com. To provide our services, we collaborate with professional transport providers or licensed agencies, all of whom possess the necessary permits and authorizations as required by national law

We are not a licensed transport operator and do not provide transportation services directly. Our role is solely that of an intermediary between you and the transport service provider. When you make a booking through our platform (domain), you are entering into a direct and legally binding agreement with the transport provider responsible for delivering the service. As such, the Company is not considered a travel agency or transport operator under Indian law.

The Company does not participate in the execution of the transport service and is not a party to the agreement between you and the transport provider. All responsibilities and liabilities relating to the actual transport service rest entirely with the transport provider. The Company, its employees, and its representatives are not liable for any risks, damages, or losses arising from the agreement between the passenger and the transport provider. Booking the service through us is entirely voluntary, and by doing so, you accept all responsibilities as outlined in these Terms of Use.

We strongly recommend that you carefully review all booking details before confirming to ensure a smooth experience. Should you have any questions or need support, our customer care team is available to assist you.

The Company does not act as a representative or agent for either you or the transport provider. We do not guarantee the quality of the transport service or the behaviour of the drivers. All service-related responsibilities lie exclusively with the provider. In case of any concerns, we advise addressing them directly with the service provider for resolution.

Although the Company may coordinate with the transport provider to arrange your ride, it does not evaluate the legality, reliability, or capability of the transport provider. By using our platform, you expressly release the Company from any claims or liabilities arising out of the actions or conduct of the transport provider and their drivers. The Company is not responsible for resolving disputes between you and the provider. By booking the service, you acknowledge that the Company is not a party to your agreement with the provider, though the use of our platform and services is subject to these General Terms and Conditions.

Our services are strictly intended for personal, non-commercial use within India. Reselling, sharing through deep links, copying, scraping, reproducing, or using any content, software, or service from our platform for commercial or competitive purposes is strictly prohibited.

Before placing a booking through our website, please ensure that you have read and understood these Terms, as they govern every agreement made. By confirming a booking, you declare that you have read, understood, and agreed to these Terms and that you are legally authorized to accept them on behalf of yourself and all accompanying travellers. If any section of the Terms is unclear, we urge you to contact our customer support team before proceeding. If you do not agree to these Terms, you will not be able to make a booking through our platform.

The transport service offered through www.thetravelcalls.com involves the arrangement of a vehicle with a professional driver for travel by road within India. The exact route of the journey may vary and cannot be guaranteed in advance. Any route maps shown on our website are for illustrative purposes only. While we make every effort to adhere to the scheduled pick-up and drop-off times as provided during the booking, all timings and durations are approximate and should be treated as estimates.

If you are unable to locate your driver at the scheduled pick-up point, it is your responsibility to contact our Customer Support team immediately using the contact details provided. Choosing to arrange alternative transportation without notifying us first will release The Travel Calls from any contractual, practical, or legal responsibility, including any eligibility for a refund.

In the event that you are not present at the confirmed pick-up time and location, and do not arrive within 30 minutes of the scheduled time (or 60 minutes for airport pick-ups), and fail to contact us by phone or email—or do not respond to two call attempts made to the contact number provided during booking—your booking will be marked as a no-show. In such cases, the full fare will be charged, and no refund will be issued. Our server’s digital call records shall serve as official proof of our contact attempts.

Please note that the vehicle images shown on our website are indicative and may differ slightly from the vehicle assigned to you. To maintain comfort and service quality, The Travel Calls reserves the right to assign a larger vehicle or more than one vehicle of similar value without prior notice.

It is your responsibility to verify your scheduled pick-up time and ensure that you reach your boarding point (such as an airport, railway station, or bus terminal) with sufficient time to complete any check-in or security procedures. The assigned driver will pick you up and drop you off as close as possible to the address provided. In cases where regular access is restricted due to traffic, weather conditions, road closures, or other local factors, and you request an alternate or extended route, you will be liable for any additional charges incurred

When you click the "Book" button on our website or complete your booking over the phone, it means you fully agree to these Terms and Conditions. Please note that only this official booking process counts as a confirmed reservation. Any prior discussions, calls, or chats with our team will not be considered a confirmed booking, nor will they alter any part of these terms.

Our obligation to arrange your transport service begins only after you receive the official Booking Confirmation from us. Once we send this Confirmation to your registered email address, it acts as proof of your reservation, and you agree to pay the full service amount as per the details in your booking. Our internal email system records will serve as valid proof of delivery.

Upon receiving the Confirmation, you are required to verify all details carefully, including pick-up and drop-off locations, timing, and passenger information. While we make efforts to check flight or train schedules where applicable, the responsibility for entering correct and updated information lies solely with you. We shall not be held liable for delays, missed connections, or other issues arising from incorrect details.

Your responsibility towards us ends once the service is completed or if it is cancelled in accordance with our cancellation policy. We recommend keeping a copy of the Booking Confirmation (either printed or saved on your phone) during your journey. It helps resolve any concerns quickly and serves as official proof of your booking and its terms.

It is your responsibility to ensure you meet all legal travel requirements for your journey. This includes having valid identity documents, e-tickets, certificates (if needed), and complying with local laws during your trip. We advise checking applicable guidelines regarding Aadhaar, vaccination records, train/flight boarding rules, and baggage restrictions in advance to ensure a smooth travel experience.

While booking a ride on www.thetravelcalls.com, you can choose extra services as per your needs. These may include additional luggage space, child seats, or extra stops charges may apply depending on your selection.

If you're travelling with children, you can request a child car seat during booking. Please note, the seat may not be a perfect fit for every child. We recommend checking your child’s needs in advance for safety and comfort.

If you’re carrying foldable wheelchairs, cycles, or extra luggage, please mention it while booking. This helps us assign the right vehicle for a smooth journey.

Make sure your luggage is packed properly to avoid any damage during travel. Also, choose a vehicle that fits both your passengers and luggage comfortably.

Make sure to choose a vehicle that comfortably fits both your passengers and luggage. Proper planning helps ensure a smooth and hassle-free transfer experience.

You can add an extra stop within the city while booking for an extra charge (₹1000 approx.), with a waiting time of up to 15 minutes.
For long trips, short emergency stops may be allowed if they don’t delay the schedule. Let us know in advance if you need any additional stops.

The waiting period begins from your scheduled pickup time as stated in your confirmation email. If your flight, train, or bus arrives earlier than expected, kindly wait until the official pickup time.

Tariffs not listed in the table above will be provided to you upon request.

We offer a range of convenient and secure payment methods for our customers across India. These include:

• UPI (Google Pay, PhonePe, Paytm, etc.)
  
  

• Debit/Credit Cards (Visa, Mastercard, RuPay, etc.)
  
  

• Net Banking
  
  

• Cash Payments (only for select services)
  
  

All payments are processed through secure Indian payment gateways to protect your personal and financial data.

All cancellations must be made through the "My Reservations" account. Your cancellation request will only be considered approved and valid once you receive the Transfer Cancellation Confirmation.

If you cancel a reservation for vehicles up to 15 seats up to 24 hours before the transfer time, or a reservation for vehicles with more than 15 seats up to 5 days before the transfer time, the following refund rules apply:

If the request for cancellation is submitted within 24 hours before the transfer time for vehicles with up to 15 seats, or within 5 days before the transfer time for vehicles with more than 15 seats, you are not entitled to a refund.

All changes to reservations must be requested using the link “MANAGE THE RESERVATION” available in your Confirmation or through the My Reservations account. Once your request is approved, you will receive an updated Confirmation. Please note, changes may result in a revised price that you will need to settle via UPI, credit/debit card, or cash. If the new price is lower, we will adjust the amount or issue a partial refund.

We are not obligated to approve change requests made within 24 hours of your scheduled transfer, as driver schedules are prepared in advance. If your change request is not approved and you cancel the reservation, it will still be considered a cancellation within the last 24 hours and you will not be entitled to any refund.

All changes made within 24 hours of your transfer must be approved by our Customer Support Department. If not approved, the changes will not be considered valid.

In case of flight delays, please inform us as soon as possible using the contact number provided in your Confirmation. If your flight, train, or ship arrives earlier than the specified time, you will need to wait until the time stated in your Confirmation.

We reserve the right to request certain updates to the information provided in your reservation in order to enhance the quality of our service. These may include adjustments to the scheduled time, method of payment, or other reservation details. You are not obligated to accept these suggested changes. If you choose not to accept them, the original reservation details will remain valid.

We also reserve the right to request corrections to reservation details if incorrect or incomplete information was entered during booking. If an incorrect price was displayed due to such errors—specifically, a price lower than the accurate one—we will contact you to offer the correct pricing or give you the option to cancel the reservation. In case of cancellation, our standard cancellation policy will apply.

If a booked service is not delivered for any reason, we guarantee a full refund. Exceptions apply only where other refund conditions are specifically outlined in these Terms and Conditions.

A passenger will be considered a no-show if they fail to appear at the pickup location by the scheduled transfer time, including the full waiting period provided.

The driver will be waiting for you with a sign displaying your name or the logo of The Travel Calls, so you can easily identify them at the meeting point.

If your flight is delayed, please notify us as soon as you receive the updated information so we can adjust the pickup time accordingly.

If your flight, train, or boat arrives earlier than the reserved transfer time, please wait until the scheduled pickup. You may contact Customer Support to request an earlier pickup time, but approval depends on vehicle availability and cannot be guaranteed. All change requests should be made at least 24 hours in advance.

The pickup location is the address mentioned in your reservation. For transfers from airports, railway stations, or bus terminals, the driver will meet you upon arrival, based on the flight, train, or bus number you provided, or at the official disembarkation area. If meeting at the designated location is not possible, we’ll contact you via phone or email to arrange the nearest convenient meeting point. To ensure a smooth pickup, please double-check that your flight, train, bus, or ship information is correct when booking. You can also leave a note for the driver in the special instructions section.

If we are unable to reach you by phone or email within 30 minutes of the scheduled pickup time (or 60 minutes for airport pickups), the reservation will be considered a no-show. In such cases, our digital call and communication logs will serve as official proof of contact attempts.

If your reservation is marked as a no-show, no refund will be provided. Any pending refunds or cash-back claims will be voided, and you will receive a cancellation confirmation. For return transfers paid partially or fully by card, we will contact you to confirm your return trip. If confirmation is not received at least 24 hours before the scheduled return time, we will cancel it, and no refund or alternative transfer will be issued