A "Customer" refers to any individual who books our travel services through email, phone, or by completing our online reservation form. By confirming a booking with Travel Calls, the customer enters into a binding agreement under our current Terms and Conditions. To make a reservation, the customer must be at least 18 years old and legally eligible to enter into a contract. The customer is responsible for providing accurate and complete information during the booking process, as well as for all communication with Travel Calls regarding modifications, special requests, or specific instructions related to the service. They are also responsible for ensuring full payment of all applicable charges, including service fees, insurance (if any), and any additional costs related to changes, additions, or cancellations. It is the customer’s duty to keep all travelers informed about the booking details and any subsequent updates. By confirming a reservation, the customer acknowledges that all travelers accept and agree to our General Terms and Conditions.
Travel Calls reserves the right to decline or cancel any booking that does not meet these conditions. All communication regarding bookings must be made through official Travel Calls channels to ensure proper assistance and service delivery.

A "Passenger" is the individual whose name appears on the reservation form and for whom the travel service is booked. While the passenger can also be the customer, this is not always the case. Each passenger is expected to comply with all travel-related requirements and is responsible for carrying valid identification and necessary travel documents. It is important that the information provided for each passenger is accurate to avoid any disruptions during the journey.

Service" (transfer, drive) refers to a vehicle transfer with a driver between the specified start and end points. It may also include arranging additional services on behalf of the customer. Customers can book a service that includes one or multiple transfers.

“Carrier” (or “Partner”) is a service provider from whom the company procures services or activities essential to the overall service. If there is any conflict between the Partner Terms and these General Terms and Conditions, these General Terms shall prevail. All partners are duly registered and hold the required licenses to provide the services.

"Confirmation" is an official document that verifies your reservation and includes all the details provided in the booking form unless specified otherwise. This confirmation is sent to you via email once your booking is successfully processed. It serves as proof of your reservation and contains important information about the service booked. Please review it carefully and keep it for your reference throughout your travel.

"Company" (also referred to as "Connecto," "Our Company," "We," or "Us") means Connecto Mare d.o.o., a company located in Split at 141. brigade Hrvatske vojske, Croatia. We are officially registered with the Court Registry in Split under the registration number +91 740 840 2950. As a trusted service provider, we are committed to delivering quality and reliable services to our customers. All our operations are conducted in full compliance with Croatian laws and regulations.

We provide digital and telephone mediation services for passenger transport through The Travel Calls website, which we solely own. Our headquarters are in Split, 141. brigade Hrvatske vojske, Croatia. We act exclusively as intermediaries between the Passenger and the Carrier. The Travel Calls company does not provide transportation services directly. By making a reservation with us, you acknowledge that your contract for the transport service is solely with the Carrier. You and the Carrier have a direct relationship and bear full responsibility for fulfilling the transport service terms.

For business purposes, we use the telephone number +44 20 80 89 3008 and operate through the website connectotransfers.com, with the email info@thetravelcalls.com. To provide our services, we work with professional Carriers who offer passenger transport or act as agencies, all holding the necessary licenses and permits required by national law.

We are not a carrier or licensed private operator and do not provide transportation services. We serve solely as an intermediary between you and the Carrier. When you book through (domain), you enter into a direct, legally binding contract with the Carrier who provides your ride. Therefore, the Company is not considered a travel agency in any capacity.

The Company does not provide transportation services and is not a party to the contract between you and the Carrier, which is solely responsible for delivering the service. The Company holds no rights or obligations from these contracts and assumes no liability for passenger transport. Consequently, the Company, its staff, and agents are not responsible for any risks or damages related to the contract between Passenger and Carrier. Booking the Service with us is entirely your choice, and by doing so, you agree to comply with all obligations under these Terms of Use.
We recommend carefully reviewing all details before confirming your booking to ensure a smooth experience. For any questions or concerns, our support team is available to assist you.

The Company does not act as a representative for you or the Carrier and does not guarantee the quality of the transport service or the conduct of the Carrier’s drivers. All responsibility for the service lies solely with the Carrier. We recommend addressing any concerns directly with the Carrier for resolution.

The Company may instruct the Carrier to provide transportation services, but will not assess the suitability, legality or ability of any Carrier, and you expressly disclaim and release the Company from any claims, liability or damages arising out of or in any way connected with the Carrier and its employees. The Company will not be part of any dispute between you and the Carrier. By reserving the Service, you confirm that the Company is not included in the contractual relationship between the Carrier and you, however the Services are governed by these General Terms and Conditions.

The services we offer are strictly for personal, non-commercial use only. Reselling, distributing via deep links, using, copying, tracking (such as spidering or scraping), displaying, downloading, or reproducing any content, information, software, products, or services from our website for commercial or competitive purposes is prohibited.

Before requesting the Service on our website, please read and understand these Terms, as they govern every contract formed. By booking, you confirm that you have read and agree to these Terms and that you are legally able to accept them on behalf of yourself and all Travelers. If any part of the Agreement is unclear, we strongly recommend contacting our Customer Support Department before proceeding. If you do not agree to these Terms, you will not be able to book the Service with us.

Before requesting the Service on our website, please read and understand these Terms, as they govern every contract formed. By booking, you confirm that you have read and agree to these Terms and that you are legally able to accept them on behalf of yourself and all Travelers. If any part of the Agreement is unclear, we strongly recommend contacting our Customer Support Department before proceeding. If you do not agree to these Terms, you will not be able to book the Service with us.

If you refuse to accept these General Terms and Conditions for any reason, you are not permitted to book the Service. The Travel Calls will not provide any services unless you have agreed to these Terms and Conditions in full.

If any part of these General Terms and Conditions or the booking form is unclear, we encourage you to contact our Customer Support Department for clarification. If you choose not to do so, you expressly release The Travel Calls from any liability, whether stated or implied under these General Terms and Conditions.

Any amendments to these General Terms and Conditions will be communicated through a notice published on our official website.

The transfer service involves the rental of a vehicle with a driver by land or sea, and the exact route cannot be guaranteed. Maps shown on our website serve illustrative purposes only. Although we strive to meet the scheduled arrival and departure times as outlined in the booking form and on our website, all such timings and durations are approximate and non-binding estimates.

If you have trouble locating your driver, please contact our Customer Support Department immediately. Failure to do so and opting for alternative transport will release The Travel Calls from all contractual, factual, or legal obligations, including any refund claims. If you are not present at the scheduled pick-up time and location, and do not arrive within 30 minutes (or 60 minutes for airport pick-ups), and fail to contact us by phone or email, or do not answer two calls made to the number provided during booking, it will be treated as a no-show. In such cases, full charges for the booked service will apply. Our server's digital call records will serve as valid proof of communication attempts.

The vehicles displayed on our website are for illustrative purposes only and may not exactly match the vehicle assigned. The Travel Calls reserves the right to provide a larger vehicle or multiple vehicles of equal value for your transfer, without prior notice, to ensure service efficiency and comfort.

You are responsible for verifying your scheduled pick-up time and arriving at the airport, station, or port early enough to complete check-in or other travel procedures. The Travel Calls Carrier will pick you up and drop you off as close as possible to the provided addresses. If regular access is blocked due to weather, accidents, or other reasons, and you request an alternate, longer route, you will bear any additional charges incurred. All Services are covered under the public liability insurance of the Carrier or their subcontractor.

Although we aim to send SMS confirmations upon request, this service relies on external telephone networks that are not under our control. In cases where a message is lost or delayed, customers should refer to the confirmation details provided via email or access the "My Booking" section on our website for the most accurate and updated information.

When you click the "Book" button on our website or finish booking by phone, it means you agree to these Terms and Conditions. Please note, only this booking process counts as a reservation—any other chats or calls with our team don’t create a booking or change these terms.

Our commitment to provide the service starts once we send you the Confirmation. Receiving this Confirmation means you agree to pay for the service as detailed in your booking. Records from our email system will serve as proof that the Confirmation was sent to you.

Once you receive the Confirmation, please carefully check that all the details are correct. While we do our best to verify airline schedules and arrivals, the final responsibility for accuracy rests with you. We cannot be held liable for any issues caused by incorrect information in your booking. To avoid delays, we recommend planning to arrive at the airport at least 2 hours before your flight departure time, plus the estimated transfer time (which you can see when booking or later in your My Reservation account) plus an extra 20% buffer. For example, if your transfer is estimated to take 30 minutes, add 6 minutes (20%), so you should plan to leave 2 hours and 36 minutes before your flight.

Your responsibility to us ends once the service is completed or cancelled. We recommend keeping your Confirmation—either printed or saved digitally—accessible during the entire service. Having it handy makes it easier to address any questions or concerns and acts as proof of your booking and the agreed details.

It’s your responsibility to make sure you meet all travel requirements for the destinations in your booking. This means having the right documents, certificates, and following local laws during your trip. We suggest checking visa, health, and customs rules ahead of time and carrying all necessary paperwork to help ensure a smooth and hassle-free journey.

The booking form may include a list of optional additional services along with their prices, if applicable and related to the service you’ve selected. This lets you customize your experience based on your needs.

Child car seats can be requested when booking. Please understand that we are not responsible if the provided seats do not perfectly fit the size or needs of your children. We recommend checking your child’s specific requirements beforehand to ensure their comfort and safety during the trip. If you have special needs, please inform us in advance so we can do our best to accommodate them.

Please indicate any skis, folding bikes, or folding wheelchairs in the "extras" section of the booking form. This helps us assign a suitable vehicle that can comfortably accommodate your equipment and ensure a smooth transfer experience.

Please ensure all additional luggage is properly packed and secured. This helps us transport your belongings safely and avoid any damage during the transfer.

Make sure to choose a vehicle that comfortably fits both your passengers and luggage. Proper planning helps ensure a smooth and hassle-free transfer experience.

You can easily add an extra stop in the city when you book your transfer for a small fee of 15 €, with a maximum wait time of 15 minutes. For longer trips over two hours, you’re also allowed to request emergency stops at resorts, even if you didn’t mention them when booking, but please keep these stops under 15 minutes. To ensure everything goes smoothly, kindly let us know in advance if you need any additional stops. Keep in mind that extra stops may have time limits and could come with extra charges.

When selecting a vehicle, please consider the amount and size of your luggage. Each passenger is allowed one medium-sized suitcase (56cm x 45cm x 25cm) and one piece of hand luggage. For example, if you book an 8-seater vehicle for 4 passengers, you may bring up to 8 medium suitcases and 8 hand luggage items in total.

If your luggage sizes vary, please keep in mind the allowed number of bags and passengers. If you’re unsure which vehicle suits your needs best, our friendly Customer Support team is always ready to help you pick the perfect option for a smooth transfer.
We’re committed to making your journey comfortable and stress-free, so feel free to reach out anytime for personalized assistance with your booking or luggage.

If more passengers or luggage than stated in your reservation arrive for the transfer, and the selected vehicle cannot accommodate them, please contact our Customer Support team. They will assist in arranging a suitable vehicle at the updated price. Once you agree to the price difference, we’ll send you an updated Confirmation. If you choose to cancel because of this, standard cancellation policies within the last 24 hours will apply.

Your driver will be waiting for you at the departure location at the time specified in your Confirmation. The included waiting time is 60 minutes for airport pickups and 30 minutes for all other locations, starting from your reserved time. If your flight, train, or boat arrives earlier, please wait until the scheduled pickup time. If your flight is delayed, the waiting time will be adjusted accordingly to the new arrival time.

If you need extra waiting time beyond the included period, please contact our Customer Support Department using the phone number provided in your Confirmation. Additional waiting will be granted if it does not disrupt the Carrier’s daily schedule and will be confirmed by our team. Please note that extra waiting time is charged by the hour, starting from when the free waiting period ends, based on the following rates:

Tariffs not listed in the table above will be provided to you upon request.

We offer a variety of convenient payment options, including credit cards (Amex, Visa, Mastercard), cash, and bank transfers. Depending on the service you choose, some payment methods may not be available at the time of booking. All payments are securely processed to ensure your information is safe. If you have any questions about payment options, feel free to contact our Customer Support team — we’re here to help!

We reserve the right to reject all requests to change payment methods other than the payment methods selected during the booking process.

All cancellations must be made through the "My Reservations" account. Your cancellation request will only be considered approved and valid once you receive the Transfer Cancellation Confirmation.

If you cancel a reservation for vehicles up to 15 seats up to 24 hours before the transfer time, or a reservation for vehicles with more than 15 seats up to 5 days before the transfer time, the following refund rules apply:

- Reservations charged in full by the Voucher - transfer of the total amount to the Voucher with the possibility of use in the next year.

- Reservations partially charged - we retain 25% of the total price of the booked Service as a cancellation fee.

If the request for cancellation is submitted within 24 hours before the transfer time for vehicles with up to 15 seats, or up to 5 days before the transfer time for vehicles with more than 15 seats, you are not entitled to a refund.

All changes to reservations must be requested via the Confirmation on the link ''MANAGE THE RESERVATION'' via the My Reservations account. After your application is approved, you will receive an updated Confirmation. Changes may also require certain price changes that you need to settle either in cash or by credit card. If the approved changes reduce the price, the price will be reduced or the difference in price will be refunded.

We are not obliged to approve the request for change within 24 hours until the time of your transfer due to the Carrier's schedule prepared in advance. Your cancellation request due to non-approval of the change request will be confirmed but is considered a cancellation within the last 24 hours and you are not entitled to a refund.

All changes within 24 hours of your transfer must be approved by Customer Support Department. Otherwise, it will not be considered valid.

In case of flight delay, let us know as soon as possible on the contact number provided in the Confirmation. If your flight, train or ship arrives at the place of departure earlier than the specified time, you must wait until the time written in the Confirmation.

We have the right to request certain changes to the data in your reservation in order to raise the quality of the entire service. These can be changes to the time, method of payment or any other information in the reservation. You are not required to accept the changes we request from you. In this case, the previously agreed information in the reservation is valid.

We have the right to request certain changes to the data in your reservation due to incorrectly filled in data when booking. If due to incorrectly filled in data in the reservation the wrong price is offered, less than the correct one, we will offer you the option of choosing a new correct price or cancelling the reservation. In case of cancellation, the standard cancellation policy applies.

No matter the reason, if a service you booked is not provided, we guarantee a full refund. Exceptions apply only if other refund conditions are specified elsewhere in these Terms and Conditions.

A passenger no show is considered if the passenger did not show up at the place of departure at the time of transfer until the end of the included waiting time.

The driver will be waiting for you with a tablet or an inscription of the name of the passenger or the logo of our Company.

If your flight is delayed let us know as soon as you receive the information.

If your flight, train, or boat arrives earlier than the scheduled transfer time, please wait until the agreed time. You may contact our Customer Support team to request a change in the transfer time; however, approval is not guaranteed. Please note that any change requests must be made at least 24 hours before your transfer.

The place of departure is the address listed in your reservation. For transfers from airports, train stations, or bus stations, the driver will meet you upon arrival based on your flight, train, or bus number, or at the designated disembarkation point. If it’s not possible to meet you at these locations, we will contact you by phone or email to arrange the nearest alternative meeting point. To help us provide a smooth transfer, please make sure to provide the correct flight, train, or bus details, as well as the name of your ship or island if applicable. You can also add this information in a note for the driver when booking.

If we are unable to reach you by phone or email within 30 minutes of the scheduled departure time (or 60 minutes if your transfer starts at the airport), your booking will be marked as a no-show. Our digital call records will serve as proof of our attempts to contact you.

If your service is marked as a no-show based on the conditions above, no refund will be issued. Any cash-back refund will be cancelled, and you will receive a cancellation confirmation. For return transfers paid fully or partially by card, we will contact you to confirm your booking. If you don’t confirm your return transfer at least 24 hours before its scheduled time, we will cancel it, and no refund or alternative transfer will be provided.

If your service is marked as a no-show based on the conditions above, no refund will be issued. Any cash-back refund will be cancelled, and you will receive a cancellation confirmation. For return transfers paid fully or partially by card, we will contact you to confirm your booking. If you don’t confirm your return transfer at least 24 hours before its scheduled time, we will cancel it, and no refund or alternative transfer will be provided.

If you cannot locate your driver, please contact our Customer Support team at least twice using the phone number or email provided in your reservation. We keep digital records to verify the timing of these calls. If it’s confirmed that both you and the driver were at the pickup location at the agreed time but the transfer did not happen, we will refund 80% of the amount paid and retain 20% to cover any related costs.

Force majeure refers to unexpected events beyond our control that we could not predict or avoid through reasonable actions.

If the company, its representatives, or partners cannot fulfill their obligations due to force majeure events occurring after the service is ordered, they will be exempt from responsibilities as stated in these General Terms and Conditions.

Force majeure events are situations beyond our control that significantly impact our ability to provide services. Examples include earthquakes, floods, fires, severe weather, strikes, traffic restrictions, major public events like marathons or protests, government actions, military operations, and similar unforeseen circumstances.

We reserve the right to deny service to passengers who behave in a way that could endanger their own safety or the safety of others. This includes being under the influence of alcohol or drugs, refusing to follow safety instructions, carrying prohibited items, or behaving inappropriately during the service. Additionally, service may be denied if the passenger provides incorrect or incomplete booking information, misses the scheduled pick-up time without prior notice, or causes damage to the vehicle or equipment. Our priority is to ensure a safe and comfortable experience for all passengers.

We reserve the right to refuse service if we believe a passenger’s behavior could cause discomfort or embarrassment to other passengers, our staff, or our partners, or if their actions might endanger anyone’s safety or cause damage to property.

If a passenger’s behavior disrupts the service or poses a safety risk, we reserve the right to refuse or terminate the service immediately. Under these circumstances, no refund or compensation will be provided. Our priority is to ensure a safe and comfortable experience for all passengers and staff.

If a passenger violates any part of the agreed service, special conditions may be applied for the rest of the service period. Our company and its partners are not legally or financially responsible for any accidents, injuries, losses, or damages resulting from inappropriate passenger behavior, including actions while under the influence of any substances such as prescription medications or other medical devices.

Additionally, passengers are expected to respect the vehicle and all equipment provided during the service. Any deliberate or negligent damage may lead to immediate termination of the service without refund. We reserve the right to report such incidents to the appropriate authorities if necessary. Maintaining a safe and pleasant environment is our priority, and we appreciate your cooperation in ensuring this for all passengers and staff.

By choosing to use our service, you acknowledge and accept the inherent risks involved. You also agree to fully follow all safety instructions provided by our staff or our partners. If at any point you feel uncomfortable or unsure about participating in any part of the service, please inform our team immediately. Remember, you are never obligated to use the agreed service if you do not feel safe. We strongly recommend purchasing travel insurance before every trip, no matter how brief, to ensure your peace of mind.

We commit to transferring the refund amount to you within 30 days after you provide written acceptance of our refund decision. Please ensure you send us your acceptance within 10 days of receiving our refund notification. Kindly note that while we will complete the payment process promptly, we cannot be held responsible for any delays caused by your bank. Upon request, we will gladly provide you with proof of payment for your records.

Data that is incorrectly communicated, which includes but is not limited to slips and other details entered in the order form, etc., will not automatically imply that you are entitled to a refund. Obvious errors, either on your part or ours, will not be considered contractually binding. In the event of complaints of death or personal injury resulting from activities that were part of your trip, we are responsible for paying reasonable compensation, in each case subject to all limitations set forth in these General Terms and Conditions, if the complaint is based on circumstances under our supervision, or under the supervision of our partner.

Except as specifically stated in these General Terms and Conditions, we are not legally or financially responsible for any loss, damage, injury, or death that may happen directly or indirectly from using our services. If we are found liable, our responsibility will be limited according to the applicable international laws and conventions.

If a dispute arises between you and us, and both parties have made reasonable efforts to resolve it without success, the court located at Connecto’s headquarters will have jurisdiction to settle the matter.

You agree to make reasonable efforts and cooperate with us in obtaining compensation for the refund, which we have granted you, as well as in obtaining compensation from possible third parties. The rights that you may have in compensation due to the legal liability of that third party towards you arising from the use of our services will be deemed transferred from you to us unless otherwise regulated.

The original version of these General Terms and Conditions is written in English. Translations into Croatian, German, and French are provided for reference purposes only.

You are not allowed to use or exploit our website or any part of its content for purposes other than ordering our services. This includes any commercial or competitive use, as well as copying or reproducing our content in whole or in part by any means—such as scraping or deep linking—without our prior written permission.

The following Articles constitute the Data Processing Agreement, which forms part of the General Terms and Conditions (hereinafter referred to as the “Agreement”) entered into by Connecto and the customer — the user of our services. Unless otherwise specified, all terms and expressions shall have the same meaning as defined in Articles 1, 3, and 17.

In accordance with Regulation (EU) 2016/679 of 27 April 2016 (General Data Protection Regulation, hereinafter “GDPR”), and in particular Article 54 of the GDPR, this Agreement sets out the rights and obligations of Connecto in its capacity as the Data Controller for personal data processing under the contractual provisions. For the purposes of this Agreement, the terms "personal data," "processing," "Data Controller," "Data Processor," "data subject," and "supervisory authority" shall have the same meaning as defined in the GDPR.

The personal information you provide when ordering our services, along with any related communication—whether direct or indirect—is protected under our Privacy Policy. We will only use this information as necessary to process your request and deliver the service you ordered. Your data processing and all related communication are limited to the legitimate purpose of fulfilling the services you requested.

This agreement covers the processing of personal data belonging to our clients. It also applies to personal data provided to Connecto by our partners on our behalf.

We will process your personal data only within the European Union or in countries that are part of the European Economic Area. If your data needs to be transferred outside these areas, it will only happen with our prior approval and under strict conditions set by the GDPR to ensure your information remains protected.

When you place an order with us, we will send you important electronic messages to help provide the services you requested. These messages may include order confirmations, updates or changes to your order, invoices, and invitations to give feedback for quality improvement. Additionally, if we find it necessary to support our legitimate interests or to better serve you, we may contact you electronically for other related purposes not specifically listed here. We also reserve the right to contact you by phone using the number you provided in the order form.

Any communication that goes beyond what is necessary to process your order and provide the service requires your explicit consent. This means we will only contact you for additional purposes if you freely give us your clear permission through a separate action.

The personal data we may process from our clients includes various details necessary to provide and manage our services effectively.

 In compliance with the Croatian Archiving Act, we are legally required to securely store your personal data for a period of 11 years starting from the date the service was provided. This ensures proper record-keeping and allows us to fulfill any legal or administrative obligations.

We Are Responsible For the Following:

Please note that, in certain circumstances, European Union law and the laws of Member States may require us to retain your personal data for an extended period and to disclose your data to relevant authorities without prior notification

In addition to all other rights outlined in this Agreement and the General Terms and Conditions, and without limiting those rights, Connecto reserves the right to share your personal data with our partners solely for the purpose of delivering and fulfilling the service you have ordered. Any such transfer and subsequent data processing will be conducted in full compliance with this Agreement, the General Terms and Conditions, the GDPR, and all other applicable legal requirements of the European Union and/or relevant Member States.

Under the GDPR, you have specific rights regarding your personal data. You may, at any time, request to update, correct, or delete your personal information. Additionally, you have the right to request the transfer of your data either to yourself or to a third party of your choice. This section outlines your rights and explains how you can exercise them.

All requests submitted will be promptly handled by our Data Protection Officer (DPO), who will take all necessary actions to ensure your request is fulfilled without unnecessary delay.

Unless unforeseen circumstances arise, we aim to process all personal data requests within 30 days of receiving them. In cases of particularly complex or multiple requests, we reserve the right to extend this period by an additional 60 days. For exceptionally complex requests, we may also charge a minimal fee necessary to cover processing costs. Please note that any such extensions or fees will not affect your rights under the GDPR or any other applicable laws. You can exercise your rights by completing the request form available [here].

All inquiries regarding the use of your personal data should be directed to our Data Protection Officer (DPO) by emailing us at info@thetravelcalls.com. We are committed to addressing your concerns promptly and in accordance with applicable data protection laws.